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Industry Compliance
Motor Vehicle Theft
Motor Vehicle Accident
Property Claims
Consumer Credit Insurance
Travel Insurance
Verifact recognises the importance to our clients of industry compliance. At Verifact we keep up to date with industry and legislative changes in the insurance industry. Our staff are experienced, focused and continuously trained in all aspects of compliance.
We are committed to a high level of compliance with the General Insurance Code of Practice throughout our business and have implemented our own code training and compliance regime. All Verifact office staff and investigators involved in general insurance claims have completed and passed our General Insurance Code of Practice competency assessment.
Verifact’s commitment drives the development of innovative procedures and training methods, and the utilisation of new technologies for the investigation of general insurance claims. Our Investigator training and skills testing ensures that Investigators have the detailed knowledge necessary to provide high quality investigations that meet our client needs including specific service level agreements and requirements.
Verifact’s extensive knowledge of industry trends and fraud indictors for motor vehicle theft claims ensures that our Investigator’s conduct comprehensive factual investigations that allow our Clients to make informed decisions when making claim determinations. Verifact has identified uses and can recommend a number of specialised industry experts who can assist in establishing the legitimacy of the evidence obtained. Verifact personal are active members of the International Association of Auto Theft Investigators (IAATI) and this contributes to our ability to use the latest knowledge and technology to provide our clients with value added outcomes.
Verifact’s many years of experience in motor vehicle accident investigations allow us to train our Investigators to conduct comprehensive factual investigations that provide our Clients with the facts they need to make informed decisions when making claim determinations.
Verifact can source and recommend a number of specialised industry experts who can assist in establishing the cause and contributing factors in a motor vehicle accident. These areas may include mechanical and tyre failure, road and weather conditions and driver related factors.
At Verifact we have established a proven and systematic approach to property claims investigations including structured templates that result in rigorous investigations whether the claim is relatively simple or complex and subject to litigation. Our investigations are designed to assist our clients to reduce potential losses that may arise from attempted fraudulent activity including inflated claims.
Verifact’s professional and experienced investigators are trained to report on every aspect of the claim.
Verifact’s General Insurance Compliance Officers have extensive investigation handling experience and a thorough understanding of just what information is required by our Clients to make informed decisions when determining a matter.
Together they make sure that you get a quality investigation on time every time.
At Verifact we have established a proven and systematic approach to consumer credit claims investigations including structured templates that result in rigorous investigations whether the claim is relatively simple or complex and subject to litigation. Our investigations are designed to assist our clients to reduce potential losses that may arise from attempted fraudulent activity including exaggerated claims.
Verifact has a thorough understanding of our Clients’ product disclosure statement and policy conditions and ensure that our Investigators conduct detailed investigations with particular attention to important disclosure issues. Verifact utilises a network of international partners to conduct inquiries in worldwide travel destinations to establish the legitimacy of the evidence provided by the claimant.
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