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Overview
Standards
Quality Control
Coverage
Client Customisation
Links to Legislation
The following are generally considered as fact:
- Workers will suffer workplace injuries
- Workers will make claims for workers compensation benefits
- The majority of claims for workers compensation benefits are genuine
- Some claims for workers compensation benefits are either exaggerated or fraudulent
- Employers will benefit from active investigation and management of workers compensation claims
- Employers who are inactive in the investigation and management of workers compensation claims will suffer Increase Costs
Employers face ongoing pressure to ensure their core business is moving in the right direction and the distractions from that single focus are many.
At Verifact, our core business is to provide a complete and cost effective workers compensation investigation service which compliment (not detracts from) your own business.
Our focus is to provide information that is:
- Timely
- Relevant
- Cost effective
- Independent
The process of investigation that we have adopted at Verifact is open and transparent to ensure the credibility of the information presented for use can not be challenged as biased, which in turn goes to maintaining the independence and reputation of the employer.
Verifact’s reputation for excellence in the field of workers compensation investigation has been gained over many years of operation and is based upon a process of continual improvement and enhancement.
As Australia’s largest premier commercial investigation firm, Verifact is able to provide our clients with access to:
- Australia wide investigator coverage (as opposed to dealing with a multitude of small providers)
- Australia’s best trained and resourced investigators
- A purpose build software package (VIMS) that has the capacity to allow our client’s to instantly access file management information
- Very reasonable investigation costs for investigation allowable only due to economies of scale
- Standard purpose built reporting or personalised report that will meet our clients needs every time
- Many years of experience and qualification of a dedicated Management and Quality Assurance team
- Information from our sophisticated Quality Assurance program
Verifact workers compensation investigations – our core business eliminates your distraction
Verifact provides a critical assessment and feedback to our investigators on each and every file. This feedback to our investigators forms the backbone of our success in that our investigators are able to learn and up skill based on every file they complete.
Investigators receive constructive feedback which reinforces sound investigative practice and our continual improvement process.
Verifact uses a purpose built Audit Matrix which reflects our clients service standards and address each important aspect of the investigation process.
Our investigators use this feedback as a development tool which is reflected in the quality of their investigations.
As a broad overview, our Audit Matrix covers issues relating to
- Quality of reports and statements
- Timeliness of reports
- Relevance/coverage of report and statements to client instructions
The items reported in the Audit Matrix are numerous and cover all issues relating to timeliness and quality.
Our clients can rest assured that Verifact’s process of ongoing assessment and feedback to our investigators will deliver a quality end product.
Investigator comment on the Verifact Audit Matrix feedback:
“The feedback that I receive from Verifact is very helpful to me. It helps guide me in areas where I can improve and allows me to focus on completing the very best investigation possible each and every time”
One of the great benefits of partnering with Verifact is that you can access our superior coverage of Australia.
Whether you require an investigation to be conducted at:
- Victoria Park, Western Australia
- Emerald, Queensland
- Richmond, Victoria
- Ingle Farm, South Australia
- Farrer, Australian Capital territory
- Abbotsford, New South Wales
- Casuarina, Northern Territory
- Taroona, Tasmania
Verifact can assist and we offer national charge outs to our clients.
 Verifact has developed a number of report formats that specifically meet the reporting needs in the workers compensation arena.
Our report format provides overview information coupled with comprehensive information where necessary and as a whole provides quality information in regard the investigation of workplace incidents.
Verifact is receptive to the fact that some clients will require information to be presented in their own format.
Verifact readily substitutes our client’s preferred reporting style/format and follows a specific and strict process to ensure that all client requirements are met. We establish a client precise (a set of service standards and rules) that apply to each client which is presented to our investigators prior to them commencing an investigation.
Verifact offers the following standard documents:
- Long form workers compensation report
- Short form workers compensation report
- Additional form workers compensation report
- Full statement format
- Photo schedule format
- Running sheets
Click on the map links below to view the local States Authority’s Website in your area.
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