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We do not conduct investigations on a transactional manner, but choose to act in a transformational way seeking to serve our clients commercial objectives…

Since 1990, Verifact has provided quality orientated investigation services using our technical knowledge and experience of investigating, surveying and adjusting claims. We have a process of constant innovation whereby we continually improve our service delivery, our product, and our human resources.

Clients enjoy the synergy that our unique national infrastructure is able to provide resulting in resource optimisation, economies of scale and rationalisation of processes, quality control and consistent training. We have an extensive track record and experience base in a wide range of environments; all requiring the application of good risk management principles.

Verifact excels in creating internal competition, cost efficiency and service delivery. This is backed by a sophisticated level of intellectual resources and structure to ensure the quality of our timeliness, project management and service delivery.

We conduct services nationally in the below disciplines:
  • Compulsory Third Party;
    • Verifact manages a broad range of compulsory third party claims from single vehicle incidents to multi-vehicle incidents, pedestrian and cyclists.
  • Liability; &
    • Verifact is experienced and has an exhaustive knowledge in liability claims including public liability, product liability and professional indemnity.
  • Workers Compensation.
    • Verifact is Australia’s largest and most experience provider of Workers’ Compensation investigations. We provide these services in every state and territory of Australia and in a month handle approximately 410 individual workers compensation matters.

Verifact’s extensive knowledge of industry trends and fraud indicators for general insurance claims ensures that we conduct comprehensive factual investigations that allow our clients to make informed decision when making a claim determination. Our general insurance team is specialised in:

  • Motor;
  • Property;
  • Life;
  • Disability;
  • Travel; &
  • Fire Marine.

Verifact has conducted corporate fraud investigations national for organisations of various sizes, including; Small to Large Businesses, State Government, Councils, Federal Government and Third Party Administrators.

Verifact is experienced in the provision of workplace investigations, including:

  • Misconduct;
  • Harassment; &
  • Grievance.

Verifact has extensive experience in provision of a number of Government Investigations, including, but not limited to:

  • Policy Breach;
  • Code of Conduct Breach; &
  • Ethical Standard Matters.

Verifact’s many years of Surveillance experience, together with the ongoing development of a systematic approach to surveillance operations, has greatly assisted in the management of injury claims for our insurance company clientele and their customers.

Verifact are experienced in all facets of loss adjusting services including; General Liability, Property, Fire, Professional Indemnity & Marine.

Verifact is Western Australia’s largest and most diverse provider to the Marine Investigations industry. We provide these services to the leading Marine Insurers, Underwriting Agencies in Australia and to an extensive internal clientele. Our Marine Services include:

  • Pleasure Craft;
  • Commercial; &
  • Hull & Machinery.

Verifact conducts Cargo Surveys for the Marine Insurance Industry, including surveys for:

  • Sea;
  • Rail;
  • Road; &
  • Air.
Contact Information
Phone: 1300 882 615
Address: PO Box 826, Springwood QLD 4127